Refund policy

Refund and Return Policy

At Native Again, we take great care in sourcing, packaging, and delivering heirloom and indigenous food products. We aim to ensure complete customer satisfaction. This policy outlines the terms and conditions for returns, refunds, cancellations, and replacements.

1. Eligibility for Returns

Returns will be accepted only under the following circumstances:

• The product received is damaged, defective, or incorrect.
• The issue is reported within 7 (seven) days of receiving the order.
• The product is unused, unopened, and in its original packaging.

Native Again reserves the right to refuse returns that do not meet these conditions.

To initiate a return, please contact our customer support at info@nativeagain.in

2. Refund Process

Upon approval of the return request:

·        The customer may be required to ship the product back to our address or wait for a scheduled pickup, depending on the location.

·        Once the returned product is inspected and approved, a refund will be initiated to the original method of payment via UPI or bank transfer, based on customer details provided within 5–7 business days.

Please note that shipping and handling charges are non-refundable.

3. Non-Returnable and Non-Refundable Items

Due to the nature of our food products, the following items are not eligible for return or refund:

·        Opened, partially used, or tampered products.

·        Products damaged due to improper storage after delivery.

·        Items purchased during sales, offers, or promotions.

·        Gift boxes, hampers, or personalized orders.

4. Cancellations

Orders can be cancelled within 12 hours of placement or before dispatch, whichever occurs first.
Once the order has been shipped, cancellation requests cannot be accommodated.

To request a cancellation, please write to info@nativeagain.in

 

5. Exchanges

We do not currently offer direct product exchanges. Customers wishing to obtain a replacement item must initiate a return (if eligible) and place a new order.

6. Customer Support

For all return, refund, or cancellation-related queries, please contact:

Native Again Customer Care
📩 Email: info@nativeagain.in

📞 Phone: +91-9967088367
🕒 Support Hours: Monday to Friday, 10:00 AM – 6:00 PM

7. Policy Updates

Native Again reserves the right to amend or update this policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.